• Refund policy

Refund policy

Cancellation, Exchange & Refund Policy

Exchange Policy

At Namasvee, we strive to provide accurate product descriptions and high-quality products. Every order undergoes multiple quality checks before dispatch to ensure it reaches you in perfect condition.

Currently, we do not offer returns. However, we are happy to assist you with size exchanges for eligible products.

Exchange Eligibility

  • Exchanges are available only for domestic orders.

  • Products must be unused, unwashed, unworn, and returned with original tags and packaging intact.

  • Exchange requests related to slight color variations, fabric texture, or material differences will not be accepted, as display settings may vary across devices.

  • Exchanges are applicable only for orders placed through our official website: www.Namasvee.in

Exchange Process

  • Exchange requests must be raised within 72 hours of delivery.

  • A processing fee of ₹150 per article will be charged for exchanges.

  • If you receive a damaged or incorrect product, please email us at care@Namasvee.in within 72 hours of delivery.

  • Kindly record an unboxing video clearly showing the defect for verification purposes.

  • Pickup will be attempted twice. If pickup is unavailable or unsuccessful, customers must self-ship the product to our address.

  • Reverse pickup depends on service availability in your area.

  • Once the returned product is received and passes quality inspection, the replacement product will be dispatched within 24–48 working hours, subject to availability.

  • Size exchange is allowed only once per order.

  • Exchange orders are not eligible for further exchange.

  • Exchanges are allowed only for products of the same or higher value.

Self-Shipping Address

If reverse pickup is unavailable for your pin code, please courier the product to:

Namasvee Fashion
F22/21, Sector-3, Rohini
Delhi – 110085

Important Instructions

  • Mention your Order ID and registered mobile number on the package.

  • Ensure products are securely packed to avoid damage during transit.

  • All items must be unused with original tags and packaging intact.

We recommend using Speed Post for reliable delivery service across India.

Cancellation Policy

  • COD orders can be cancelled only before dispatch.

  • Prepaid orders are not eligible for cancellation.

  • To request a cancellation, email us at care@Namasvee.in

  • Namasvee reserves the right to cancel orders due to product unavailability, pricing errors, suspicious transactions, or any unforeseen issues.

Non-Returnable Items

  • Sale or discounted items are not eligible for return or refund unless there is a manufacturing defect.

Refund Policy

  • Namasvee does not offer returns or refunds once products are sold and delivered.

  • We only provide size exchange options for eligible products.

  • Please refer to the Exchange Policy section for more details.

Customer Support

For any queries or assistance, contact us at:

📧 care@Namasvee.in

Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM